Zoho Desk pricing
What Zoho Desk costs per user, plan by plan, why it is the most ticketing depth per dollar, and the Zia AI and telephony fees that change the final number.
Zoho Desk is the value play of the category, with a free plan for three agents and four paid tiers that climb gently. Express adds social channels and basic automation, Standard brings instant messaging, service level agreements and a themeable help center, Professional layers on multi department support, round robin routing and time tracking, and Enterprise adds advanced AI, custom functions and deeper customization. For the seat price you get more ticketing depth than almost any rival. Below we lay out each plan as published, then the Zia AI, telephony and add on costs that tend to lift real spend past the entry figure.
Plans and prices
Per user / month, billed annuallyPricing as of June 2026. Paid plans are Express $7, Standard $14, Professional $23 and Enterprise $40 per user per month billed annually; monthly billing costs more, near $35 on Professional and $55 on Enterprise. A free plan covers up to three agents. Zia AI add ons and telephony are billed separately. Check the vendor for current pricing.
The seat price is the floor, not the bill.
Four things tend to separate the published Zoho Desk plan price from what teams actually pay. Budget for these before you commit.
Zoho Desk pricing FAQ
Is there a free version of Zoho Desk?
Yes. Zoho Desk offers a free plan for up to three agents with email based ticketing, a private knowledge base and mobile apps. Beyond that the cheapest paid tier is Express at $7 per user per month billed annually. Pricing as of June 2026; check the vendor for current pricing.
How much does Zoho Desk cost?
Zoho Desk paid plans list Express at $7, Standard at $14, Professional at $23 and Enterprise at $40 per user per month billed annually, plus a free plan for three agents. Monthly billing costs more. Verified June 2026.
Which Zoho Desk plan is best value?
For most growing teams, Standard at $14 adds instant messaging, service level agreements and a themeable help center. Larger operations that need multi department support, routing and time tracking move up to Professional at $23, still cheaper than most rivals.
Does Zoho Desk charge extra beyond the plan price?
Sometimes. The Zia AI features sit mainly on Enterprise or as add ons, built in telephony runs on metered call credits, and monthly billing costs more than annual. For a text based desk on Standard or Professional, though, the seat price is close to the all in cost.