Intercom pricing
What Intercom costs per seat, plan by plan, and why the Fin AI agent, billed per resolution, is the line that decides your real spend.
Intercom prices its three seat tiers in a familiar way, but the headline seat fee is only half the story. Essential covers the shared inbox, ticketing and a basic help center, Advanced layers on automation, multiple team inboxes and Copilot access, and Expert adds single sign on, advanced security and multibrand support. The twist is Fin, the AI agent that ships on every plan and bills 99 cents for each conversation it resolves on its own. For a busy support team that volume can rival or exceed the seat cost. Below we lay out each plan as published, then the Fin, Copilot and usage fees that tend to push real spend well past the per seat figure.
Plans and prices
Per seat / month, billed annuallyPricing as of June 2026. Seat plans are Essential $29, Advanced $85 and Expert $132 per seat per month billed annually; monthly billing costs more at roughly $39, $99 and $139. Fin resolutions bill at 99 cents each on top of any plan, and Copilot is a separate per seat add on. Check the vendor for current pricing.
Fin, not the seat, decides the bill.
Four things tend to separate the published Intercom seat price from what teams actually pay. Budget for these before you commit, and model your Fin volume first.
Intercom pricing FAQ
Is there a free version of Intercom?
No. Intercom has no permanently free plan, though a free trial is available. The cheapest tier is Essential at $29 per seat per month billed annually, and Fin resolutions are billed separately at 99 cents each. Pricing as of June 2026; check the vendor for current pricing.
How much does Intercom cost?
Intercom seat plans list Essential at $29, Advanced at $85 and Expert at $132 per seat per month billed annually. Monthly billing costs more. Fin AI resolutions bill at 99 cents each on top, and Copilot is a separate add on. Verified June 2026.
How does Fin AI pricing work?
Fin, the AI agent, is included on every plan but bills 99 cents for each conversation it resolves without a human. There is no per seat Fin fee; you pay for outcomes, so a high deflection rate raises the usage bill even as it cuts agent workload.
Why is Intercom more expensive than the headline?
The Fin per resolution fee, the Copilot add on, limited lite seats and metered SMS, WhatsApp and outbound messages all add up. For high volume teams the Fin usage line alone can rival the seat cost, so real spend often runs well above the per seat sticker.