Gladly pricing
What Gladly costs per agent, why it is priced for larger brands, and the per resolution AI and per minute Voice AI fees that decide your real spend.
Gladly is a premium, people centered CX platform that does away with tickets in favor of a lifelong customer conversation. It sells through a demo rather than a public price list, so the figures below come from consistent third party reporting. The headline is a Hero agent seat reported near $180 a month with a ten user minimum, which puts the entry commitment well above mainstream desks, and its Sidekick AI bills per resolution on top. Below we lay out the reported agent platform, then the AI and voice fees and the negotiation reality that shape what teams actually pay.
Plans and prices
Per agent / month, billed annuallyPricing as of June 2026. Gladly sells through a demo and does not list prices publicly; widely reported figures put the Hero agent platform near $180 per agent per month billed annually with a ten user minimum, though buyers report negotiating lower. Sidekick AI is billed per resolution, reported near 60 cents, and Voice AI adds a per minute fee. Check the vendor for current pricing.
A premium seat, plus AI on top.
Four things tend to separate the reported Gladly seat price from what teams actually pay. Start with the minimum, then the AI and voice usage.
Gladly pricing FAQ
Is there a free version of Gladly?
No. Gladly has no free plan and is sold through a demo. Reported pricing puts the Hero agent platform near $180 per agent per month billed annually with a ten user minimum. Pricing as of June 2026; check the vendor for current pricing.
How much does Gladly cost?
Gladly is quote based and does not list prices publicly. Widely reported figures put Hero near $180 per agent per month billed annually with a ten user minimum, with Sidekick AI billed per resolution near 60 cents. Verified June 2026.
Does Gladly charge per ticket?
No. Gladly is built around people, not tickets, so the agent platform is priced per seat and conversations live on a single customer timeline. Its Sidekick AI, however, is billed per resolution, so AI usage scales with volume rather than headcount.
Why is Gladly more expensive than other desks?
A premium seat, a ten user minimum, per resolution AI and per minute Voice AI put Gladly above mainstream help desks. It aims at larger retail and ecommerce brands that value a unified customer timeline, so it prices for that market rather than small teams.