Freshdesk pricing
What Freshdesk costs, tier by tier, why the free plan is a trial in disguise, and the omnichannel and Freddy AI fees that change the final number.
Freshdesk keeps its email and ticketing pricing simple: a free starter program, then three paid tiers. Growth handles core ticketing and automation, Pro adds custom roles and routing, and Enterprise brings governance and skill based assignment. The wrinkle is that the free plan runs only six months and the omnichannel version that adds chat, phone and bots is priced separately and higher. Below we lay out each plan as published, then the AI and omnichannel costs that tend to push real spend past the entry figure.
Plans and prices
Per agent / month, billed annuallyPricing as of June 2026. Email and ticketing plans are Growth $19, Pro $55 and Enterprise $89 per agent per month billed annually, with a six month free starter for up to two agents. The Freshdesk Omni omnichannel plans are priced higher, near $29, $79 and $119. Check the vendor for current pricing.
The plan price is the floor, not the bill.
Four things tend to separate the published Freshdesk plan price from what teams actually pay. Budget for these before you commit.
Freshdesk pricing FAQ
Is there a free version of Freshdesk?
There is a free plan, but it runs only about six months for up to two agents, not forever. After that the cheapest ongoing tier is Growth at $19 per agent per month billed annually. Pricing as of June 2026; check the vendor for current pricing.
How much does Freshdesk cost?
Freshdesk email and ticketing plans list Growth at $19, Pro at $55 and Enterprise at $89 per agent per month billed annually. The omnichannel Freshdesk Omni plans cost more, near $29, $79 and $119. Verified June 2026.
Which Freshdesk plan is best value?
For most small to mid sized teams, Growth at $19 covers core ticketing, automation and SLAs at a fair price. Larger teams that need custom roles, routing and advanced analytics move up to Pro.
Does Freshdesk charge extra beyond the plan price?
Often, yes. Omnichannel channels move you to the pricier Freshdesk Omni plans, Freddy AI Copilot and AI agent sessions are paid add ons, and monthly billing costs more than annual. These push real spend above the entry figure.