Verdict · CRM

Nutshell

An affordable, all in one CRM that folds sales, email marketing and engagement into one tool for small teams.

Nutshell, built by WebFX in Michigan, sells itself on getting actually used. The pitch is breadth at a low price: a sales CRM with unlimited contacts on every plan, plus webchat, a form builder, landing pages and email marketing bundled in, and a growing set of AI features measured in monthly AI outcomes. Pipelines, reporting and automation deepen as you climb the tiers. It is not the most powerful sales engine on the market, and the marketing tooling is lighter than a dedicated platform, but for a small team that wants sales and outreach in one affordable place, Nutshell is a strong value pick.

Reviewed by ·Updated JUNE 2026·How we vet
In one line
A CRM that bundles sales and outreach cheaply, built so small teams actually keep using it.
What we found

In its favour

+ Unlimited contacts and storage on every plan
+ Sales CRM bundled with email marketing and webchat
+ Free live support and data migration on all tiers
+ Transparent per user pricing with no seat minimums

Held against it

AI features are capped by monthly AI outcome buckets
Sales depth trails the larger dedicated CRMs
Email marketing is priced per contact as an add on
The scorecard

Value and breadth lead, raw sales depth is the gap.

Nutshell scores highest on value and ease, thanks to unlimited contacts and a bundled feature set at a low price. Features land mid pack: it is broad rather than deep, and AI usage is metered.

Scored against the same five weighted criteria we use across CRM. See the rubric →

Ease of use 86
Features and depth 82
Value for money 87
Integrations 82
Support and onboarding 84
Buy it if you’re…

a small team that wants a CRM and basic marketing in one affordable, easy to adopt tool.

Skip it if you’re…

a team that needs deep enterprise sales features or a full standalone marketing platform.

What it costs

Per user / month, billed annually

Pricing as of June 2026. Annual billing saves about 15 percent; Business is $59 and Enterprise is $79 per user per month. Email marketing is an add on priced by contacts. Check the vendor for current pricing.

Foundation
$13
Core CRM for getting started
+Unlimited contacts and storage
+10 AI outcomes per month
+Email and calendar sync
+Form builder and landing pages
Growth
$25
For teams building a process
+Everything in Foundation
+Activity reports and sales quotas
+Lead assignment rules
+Hot leads
★ Our pick
Pro
$42
Best value for scaling sales
+Everything in Growth
+5 custom pipelines
+Sales automation
+AI lead recaps and next steps
Business
$59
Advanced controls and scale
+Everything in Pro
+10 custom pipelines
+Audit log and changelog
+Additional teams and territories

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