Pricing · Help Desk

Front pricing

What Front costs per seat, plan by plan, what the single channel Starter cap really means, and the AI add ons that change the final number.

Front simplified its pricing in 2026 to three seat tiers, all billed per seat. Starter covers a single channel and a small team, Professional opens up omnichannel support with deeper automation and analytics, and Enterprise adds advanced AI, permissions and unlimited rules. The catch sits at both ends: Starter is limited to one channel type and ten seats, while most of Front's AI tools are paid add ons unless you reach Enterprise. Below we lay out each plan as published, then the AI and channel add ons that tend to push real spend past the per seat figure.

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Reviewed by ·Updated MAY 2026·How we vet

Plans and prices

Per seat / month, billed annually

Pricing as of June 2026. Seat plans are Starter $25, Professional $65 and Enterprise $105 per seat per month billed annually, which Front says saves about 24 percent over monthly. Starter is capped at one channel type and ten seats. AI add ons like Copilot, Smart QA and Smart CSAT cost extra below Enterprise. Check the vendor for current pricing.

Starter
$25
Single channel support for small teams
+Shared inbox and ticketing
+One channel type, up to ten seats
+Up to ten automation rules
+No code public knowledge base
★ Our pick
Professional
$65
Omnichannel for growing teams
+Everything in Starter
+Omnichannel email, SMS and social
+Up to twenty automation rules
+Advanced analytics, SSO and SCIM
Enterprise
$105
Advanced AI and control at scale
+Everything in Professional
+Unlimited rules and macros
+AI Copilot, Smart QA and Smart CSAT included
+Custom roles and multi language knowledge base
What moves the real bill

The seat price is the floor, not the bill.

Four things tend to separate the published Front seat price from what teams actually pay. Budget for these before you commit.

Starter is single channel and capped. Starter supports only one channel type, email or chat or SMS, and a maximum of ten seats, so any team that needs omnichannel or more than ten people moves up to Professional at $65 a seat.
AI tools are add ons below Enterprise. Copilot, Smart QA and Smart CSAT are paid add ons on Starter and Professional, at about $20, $20 and $10 a seat a month, and are only included on Enterprise, so meaningful AI use either stacks add ons or pushes you to the top tier.
Autopilot bills per conversation. Front's Autopilot AI agent is priced from about five cents per conversation on top of any plan, so high volume automation adds a usage line beyond the seat fee.
Channels and services cost more. Native WhatsApp carries Meta billed costs plus an admin fee, API rate limit increases and onboarding services are extra, so a multichannel rollout adds to the bill beyond the seat price.
Pricing questions

Front pricing FAQ

Is there a free version of Front?

No. Front has no permanently free plan, though a fourteen day free trial of the Professional plan is available without a credit card. The cheapest paid tier is Starter at $25 per seat per month billed annually. Pricing as of June 2026; check the vendor for current pricing.

How much does Front cost?

Front seat plans list Starter at $25, Professional at $65 and Enterprise at $105 per seat per month billed annually, which Front says saves about 24 percent over monthly billing. AI tools are add ons below Enterprise. Verified June 2026.

Which Front plan is best value?

For most teams that need more than one channel, Professional at $65 covers omnichannel support, deeper automation and analytics, SSO and SCIM. Small single channel teams can start on Starter at $25, and teams that want AI included move to Enterprise.

Does Front charge extra beyond the seat price?

Often. Copilot, Smart QA and Smart CSAT are paid add ons below Enterprise, Autopilot bills per conversation, and native WhatsApp and API increases cost more. For a single channel Starter team the seat price is close to the bill, but AI heavy or omnichannel setups run higher.

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